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PROCON-PR and FIFA World Cup

Procon na Copa 2014

Useful telephone numbers and weblinks

     Organizations you can appeal

     Useful telephone numbers in Curitiba:

 

156

  Citizen Service Center of the Municipality of Curitiba

153

  Municipal Guard

190

  Military Police

197

  Civil Police

192

  Clinical Emergencies - SAMU

193

  Trauma and Injury - SIATE

199

  Civil Defense

112

  European Emergency Number

911

  Emergency

3381-1515

  Afonso Pena Airport

3350-8484

  Curitiba City Hall

           0800 41 1512

  Consumer Protection - PROCON-PR

3350-8321

  World Cup Extraordinary Municipal Secretary

 


Custom House

- Department of Federal Revenue of Brazil – Responsible for tax and customs administration in airports.
Telephone numbers: 146 (Receitafone) or 0800 702 1111 (ombudsman).

Exchange

Telephone number: 0800 979 2345 or www.bcb.gov.br/faleconosco
Banks, shopping malls, the Afonso Pena International Airport and downtown

World Cup 2014

– Brazilian Football Confederation - CBF - http://www.cbf.com.br/.

– International Federation of Football - FIFA - http://pt.fifa.com/worldcup/index.html

- Ministry of tourism - http://www.copa2014.gov.br/

- Paraná: http://www.copa2014.pr.gov.br/modules/conteudo/conteudo.php?conteudo=47

- Curitiba: http://www.copa2014.curitiba.pr.gov.br/


Consumer Protection - PROCON-PR

431, Presidente Faria Street - Centro - Curitiba/PR
Telephone number: 0800 41 1512 or  http://www.procon.pr.gov.br/


Small Claims Court

Afonso Pena International Airport:
Rocha Pombo Avenue - São José dos Pinhais
copa2014@tjpr.jus.br

Passport

Loss or theft of passport for foreigners, the Foreign Ministry link listing the addresses of consulates: http://www.itamaraty.gov.br/

Health

- Ministry of Health http://portalsaude.saude.gov.br/portalsaude.

- Brazilian Health Surveillance Agency – ANVISA - Information to travelers about vaccination, prophylaxis, world health and sanitary requirements .
Telefones: 0800 642 9782
www.anvisa.gov.br/viajante

- Paraná - http://www.saude.pr.gov.br/

- Paraná Urgency http://www.sesa.pr.gov.br/modules/conteudo/conteudo.php?conteudo=2982

Security

- Federal Police Department - Responsible for controlling immigration / emigration and security restricted areas of airports.
www.dpf.gov.br or 194
- Paraná - Electronic police station - http://www.delegaciaeletronica.pr.gov.br/
- Curitiba - Mobile police station to Assist Football and Events (DEMAFE) – For foreing tourists
280, Martim Afonso Street - São Francisco
- 3º Police District – For Brazilian citezens
1640, Solimões Street - Mercês


Telecommunication

- National Telecommunications Agency - ANATEL
http://www.anatel.gov.br

Air Transport

- National Agency of Civil Aviation - ANAC
Telefone: 0800 725 4445 (Portuguese attendance: option 1; English attendance option 2; spanish attendance: option 3)
www.anac.gov.br
www.anac.gov.br/faleanac


- Brazilian Airport Infrastructure Company- INFRAERO -
Telefone 0800 727 1234
www.infraero.gov.br
Infraero ombudsman - Call center : 0800 727 1234
Infraero Curitiba - Telephone: (41) 3381-1450

Highway Transport

- Curitiba’s railroad station
Daily, from 8h to 18h
(41) 3320-3121
330, Pres. Affonso Camargo Avenue - Jd. Botânico

- National Land Transport Agency - ANTT
http://www.antt.gov.br/

- Afonso Pena International Airport-Bus
http://www.aeroportocuritiba.net/transporte-onibus-aeroporto-afonso-pena

- Brazil’s Bus Stations
www.rodoviariasbr.com.br/

Tourism

- Ministry of tourism - http://www.turismo.gov.br/turismo/home.html

- Paraná - http://www.turismo.pr.gov.br/modules/turista-pt/ or www.curitiba.pr.gov.br

- Curitiba – Tourism hotline : (41) 3352-8000 (24-hour service )
http://www.turismo.curitiba.pr.gov.br/
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